COMMON QUESTIONS & ANSWERS FOR MAM RECRUITMENT

1. When will be the next Recruitment Day in SYD (or other state)?

2. I have registered on your website, what should I do next?

3. I received an email from you, asked me to make booking. But the website says no Recruitment Day is available. Can you book me in?

4. What is the Recruitment Day? How long is the Recruitment Day? What documents should I bring?

5. What should I wear to an Recruitment Day?

6. If I'm missing one of the documents (eg. Birth certificate or First Aid Certificate), should I still attend Recruitment Day?

7. What is a Panel Interview? What documents should I bring? How long is the Panel Interview for?

8. I attended Recruitment Day/Panel Interview, but until now I still haven't heard anything. My friends have been contacted. Who should I contact to find out my result?

9. I'm unsuccessful for the Recruitment Day/Panel Interview. Would you please provide some feedback?

10. I have been flight attendant for 15 years, why I'm unsuccessful for your Assessment Centre/Panel Interview?

11. I completed my medical and security check, when will I be advised by you?

12. I believe I passed both medical and security check, but why I'm still unsuccessful?

13. When is the next available training school?

14. Am I training in my home base? If not, are you arranging flight and accommodation for me? If I want to visit my family during training, is the company going to arrange flight for me?

15. Can I choose which hotel I stay in?

16. Can I bring my boy/girl friend, or husband/wife, or pet with me to interstate for training?

17. Do I receive pay during training school?

18. What is involved in the Qantas Aviation Medical Examination?

19. What sort of contract am I going to sign after training school?

20. What sort of roster or trip am I going to receive?

21. If I have another commitment (eg. University every Monday and Tuesday), can MAM arrange a roster to suit my days off?

1. When will be the next Recruitment Day in SYD (or other state)? A: Please complete an application form via our staffcv website. Go to mam.net.au and then click on recruitment.  Your application will then be considered for Recruitment dates in your state. BACK 2. I have registered on your website, what should I do next? A: If you have already filled in an application on our staffcv website then your application is in our process to be considered for future Recruitment dates. There is no need for you to prepare anything prior to this date except to ensure you have your valid passport and birth certificate in the event you’re invited to attend. BACK 3. I received an email from you, asked me to make booking. But the website says no Assessment Centre is available. Can you book me in? A: The message you received was an SMS to all the selected candidates in your state to advise them Recruitment Days were available to book in to. Unfortunately these filled quite quickly, however there will be many more dates available. Candidates who are selected for future Recruitment Days will receive an invitation and will not miss out. BACK 4. What is the Recruitment Day? How long is the Recruitment Day? What documents should I bring? A: The Recruitment Day forms only part of the Recruitment Day you attend. When your invited to a Recruitment Day the first half of the day will be the Recruitment Day where you will participate in a number of group and individual activities. After the Recruitment Day there is a break for you to go and grab a bite to eat. During this time you will receive an SMS advising you whether you have been invited to participate in the second half of the Recruitment Day. If you are invited you will need to return to the Recruitment Day venue to commence your panel interview. The panel interview will include two interviewers and you. Questions are behavioural based and centred around your past experiences and ways in which you handled different situations at work.  Just relax and answer questions honestly using specific examples from your past work experiences. It is best to leave your whole day free when attending the Recruitment Day. The day starts at approx 0830 hours and the Recruitment Day component goes for approx three hours. If you’re invited to the second half of the day you will be allocated a time for your panel interview however this time could be in the afternoon so making sure you have the whole day free will ensure you are able to attend. Some candidates may have already obtained all the required documents listed on the job advertisement section of the staffcv website (click on this link to view: staffcv)  If you have all of these documents bring the originals plus 1 copy of each.  If not, at the very least you will need to bring your Passport, visa documents if required, birth certificate and drivers licence. Again, bring originals plus 1 copy of each document with you. If you are invited to proceed through to the next stages of our Recruitment process after your Recruitment Day we will require you to commence obtaining all the other documents. But we’ll let you know when to start these. BACK 5. What should I wear to an Recruitment Day? A: We don’t expect candidates to go to any extra expense to attend our Assessment Centres, however as MAM is a labour supply company you should be sympathetic to the organisation we will be supplying you to. Dress code should be business casual, crisp, neat, polished and still looking professional. Definitely no shorts, low-cut shirts, flip-flops, jeans or T-shirts or mini skirts. BACK 6. If I'm missing one of the documents (eg. Birth certificate or First Aid Certificate), should I still attend Recruitment Day? A: At the very least you will need to bring your Passport, visa documents if required, birth certificate and drivers licence. Bring both the original and 1 copy of each document with you. If you are invited to proceed through to the next stages of our Recruitment process after your Recruitment Day we will require you to commence obtaining all the other documents. But we’ll let you know when to start these. BACK 7. What is a Panel Interview? What documents should I bring? How long is the Panel Interview for? A: Your panel interview is usually 30-45 minutes in length. It consists of two interviewers and you. Questions are behavioural based and centred around your past experiences and ways in which you handled different situations at work. Just relax and answer questions honestly using specific examples from your past work experiences. There is nothing you will need to bring with you to provide at the panel interview. BACK 8. I attended Recruitment Day/Panel Interview, but until now I still haven't heard anything. My friends have been contacted. Who should I contact to find out my result? A: Once you have completed your Recruitment Day, which is both the Assessment Centre, and your panel interview, (if you are invited to proceed to panel interview) your application is then processed. Generally, this means commencing reference checks and processing other elements of your file.   As referees vary in availability, this process may take longer for some candidates than it does for others. As a general rule if you have not heard from us either via phone or email within 14 working days from your panel interview then please send us an email so that we can advise you as to the status of your application. You can email us directly. BACK 9. I'm unsuccessful for the Recruitment Day/Panel Interview. Would you please provide some feedback? A: Unfortunately due to the significant number of applications we receive and candidates that go through our Recruitment process it is not possible to provide feedback. It would be unfair to answer the queries of one candidate and not another and therefore our Company policy is to not provide feedback. By applying for this position you are accepting that no feedback will be provided should you be unsuccessful. BACK 10. I have been flight attendant for 15 years, why I'm unsuccessful for your Assessment Centre/Panel Interview? A: Whilst your previous experience is a bonus, results are based on a merit selection process through recruitment and in addition the number of vacancies available at the time. BACK 11. I completed my medical and security check, when will I be advised by you? A: Whilst you may have submitted your security form, money order and have completed your medical these documents still take some time to be returned to our recruitment area after processing. The general timeframe for medical results is 2-3 weeks and for security clearances approx 4-6 weeks. In addition to these two processes your application still needs to go through a final review for selection. As all of these things are happening concurrently it may be approx 3-4 weeks until you will know the results of your application. BACK 12. I believe I passed both medical and security check, but why I'm still unsuccessful? A: Our recruitment process is based on creating a candidate profile. In addition to completing all of the elements of the recruitment process there is also a final review of your application where all candidates are viewed for successful selection on the strength of all of their components and then these are compared against other candidate’s performance for successful selection. BACK 13. When is the next available training school? A: Training programs occur frequently throughout the year. If you are successful you will be advised of your training date on offer. If you are aware you will not be available to attend training during a specific period please advise us via email BACK 14. Am I training in my home base? If not, are you arranging flight and accommodation for me? If I want to visit my family during training, is the company going to arrange flight for me? A: Training programs are trained as much as possible in the home base (ie: home base means the state you have accepted employment for).  Should there be a requirement for training to occur outside of a crewmembers home base the company will provide accommodation and allowances. BACK 15. Can I choose which hotel I stay in? A: No, crew training away from their home base must stay in company approved accommodation. BACK 16. Can I bring my boy/girl friend, or husband/wife, or pet with me to interstate for training? A: This is your choice however, only you can stay in the accommodation provided during training. It is also important to remember that the training is intensive and requires your full commitment. BACK 17. Do I receive pay during training school? A: Yes, the current training salary is: $589.30 per week (gross). BACK 18. What is involved in the Qantas Aviation Medical Examination? A: The medical examination is thorough and includes assessments of your spine and leg flexibility. You may be required to remove your outer clothing or wear a gown during the doctor’s examination, as they will be examining all your joints including your shoulders, elbows, wrists, hips, knees, ankles etc. With this in mind we suggest you wear substantial undergarments as bending may be required. BACK 19. What sort of contract am I going to sign after training school? A: MAM Flight Attendants work on a casual basis and need to be available during fixed periods of allocated work, for 20 days a month. More information will be made available on your recruitment day. BACK 20. What sort of roster or trip am I going to receive? A: You may be rostered for any combination of domestic or Short Haul International trips (eg: Singapore, Hong Kong, Beijing etc). BACK 21. If I have another commitment (eg. University every Monday and Tuesday), can MAM arrange a roster to suit my days off? A: No, you can only request 3 consecutive days off per roster month. BACK